shipping & delivery

shipping & delivery policy

Last updated: 02-19-2024

Thank you for your interest in the lively label. Below you will find all information regarding shipping and delivery of your order within Europe.

1. shipping information:

We currently ship within Europe.
All orders are shipped from our distribution center located at Wethouder Serrurierstraat, 1107CH Amsterdam.
Shipping costs will be added to your order during checkout unless otherwise stated.

2. Processing time:

Orders are usually processed within 1-3 business days of receipt of payment.
Please note that orders placed during weekends or holidays may require additional processing time.

3. Shipping methods:

We use reputable courier services to ensure your order is delivered safely and on time.
Standard delivery: Estimated delivery time is 3-7 working days after shipment, depending on your location within Europe.
Express Delivery: For urgent orders we offer an express delivery option at an additional cost. The estimated delivery time is 1-3 working days after shipment, depending on your location within Europe.

4. tracking your order:

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. This allows you to track the status of your shipment.

5. delivery:

A signature is required to receive your order. Please ensure that someone is present at the specified delivery address to receive the order.
If you are not present at the time of delivery, the courier will leave a card with instructions on how to collect your order from the nearest depot.

6. non-deliverable addresses:

We do not deliver to PO Boxes, military addresses, hotels or other non-permanent addresses.

7. Shipping costs:

Shipping costs are calculated based on the weight and size of your order, as well as the selected shipping method. These charges are clearly displayed during checkout.

8. contact details:

For questions or concerns regarding shipping and delivery, please contact us by email at info@thelivelylabel.com

We strive to deliver your order as quickly as possible and with the greatest care. If you have any further questions, please do not hesitate to contact us. Thank you for your trust in the lively label

Love,

the lively label