exchange & returns
Exchange & Returns Conditions
Last updated: 02-19-2024
Thank you for your purchase from the lively label. Below you will find our conditions regarding exchanges and returns.
1. exchange:
- We accept exchanges for products of equal or greater value within 14 days of receiving your order.
- The returned item must be in new, unworn condition, with all tags and packaging intact.
- Please contact us by phone or email to initiate the exchange procedure. Please ensure you include your order number and the replacement you require.
2. returns:
- If you are not satisfied with your purchase, we offer a returns policy within 14 days of receiving your order.
- The returned item must be in new, unworn condition, with all tags and packaging intact.
- Please contact us by phone or email to initiate the returns procedure. Please ensure you include your order number and the reason for return.
- Returns will be processed upon receipt and inspection of the returned item. The refund process may take up to 7 business days.
3. exceptions:
- Underwear, swimwear and personalized or custom-made items are not eligible for exchange or return unless the product is defective.
- Items marked down or purchased during a sale can only be exchanged for another item or store credit, no refunds.
4. Shipping costs:
- Return shipping costs are the responsibility of the customer unless the returned item is defective or incorrectly shipped.
- Any shipping charges paid when placing your order are non-refundable.
5. contact details:
- For questions or concerns about exchanges and returns, please contact us by email at info@thelivelylabel.com
We strive to make your shopping experience at the lively label as positive as possible. If you have any further questions, please do not hesitate to contact us. Thank you for your trust in the lively label
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